We're currently carrying out essential maintenance which is why you're seeing this temporary page.
Some online services will still be available through clicking on the links on this page.
You can also find us on the social media sites shown below where we will post information in an emergency.
- For Emergencies about Children or Adult Social Care or if you are homeless tonight, please call Emergency Duty Service on Emergency Duty Team on 01344 786543.
- If you are worried about someone sleeping rough you can use Streetlink www.streetlink.org.uk to connect them with local services. Alternatively, you can contact our Emergency Duty Team on 01344 786543.
- If you have immediate concerns about a child’s safety please contact the police on 999 (emergency) or 101 (non-emergency). Members of the public and professionals who are worried about a child or think that a child is at risk of being harmed or abused, during office hours (between 8:30am and 5pm Monday to Thursday and 8:30am to 4:30pm on Friday), should contact the Contact, Advice and Assessment Service on 01635 503090. If you have concerns outside of office hours, please contact the Emergency Duty Service on 01344 786 512, where you will be able to discuss your concerns with a social worker.
- To find out about any disruption to recycling and refuse collections visit the Recycle for West Berkshire www.facebook.com/recyclewestberkshire.
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For any other genuine emergences then please call 01635 42161. Please note, that emergencies are considered to include
- Major incidents - for example major accidents, significant flooding
- Fallen trees and other debris blocking / restricting roads or causing potential danger to road users
- Traffic lights not working (note: West Berkshire Council only manages fixed traffic lights, not temporary traffic lights)
- Emergency repairs to council-owned temporary accommodation (note: tenants of properties should contact their Housing Association, landlord or agent)
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Emergencies do NOT include:
- Bins not being collected
- Payments to the council
- Noise complaints